How to help someone use a computer

Rules:
“You've forgotten what it's like to be a beginner.”

Advice:
“Never do something for someone that they are capable of doing for themselves.”

“Don't take the keyboard. Let them do all the typing, even if it's slower that way, and even if you have to point them to every key they need to type. That's the only way they're going to learn from the interaction.”

These rules and advice are helpful in teaching technology and teaching in general. In the team presentation on teaching about technology we will have to ensure that we let the learners do things at their own pace, and let them get to the answer on their own time, instead of just giving it to them.

http://polaris.gseis.ucla.edu/pagre/how-to-help.html